FDIC-Insured - Backed by the full faith and credit of the U.S. Government
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Here is a list of commonly asked questions and answers about BerkBillPay . If you don’t see the answer to your question here, please contact Customer Service. For questions regarding Consumer BerkBillPay please call 1-888-918-7661. For questions regarding Business BerkBillPay , please call 1-866-820-8030.
To access Consumer or Business BerkBillPay , you must have a HamsaOnline® online banking account. If you are a HamsaOnline® customer, click HERE to sign in now and access BerkBillPay . If you are not a HamsaOnline® customer, please click HERE to download the HamsaOnline® application form and agreement. Once completed please forward these documents to your local branch for processing.
Return to TopAn eligible checking account is defined as any personal checking account that a customer maintains with us that is approved by us for access to HamsaOnline®. Not all personal accounts are eligible for HamsaOnline®. An eligible account must be a personal checking account on which the customer has signatory authorization. Eligible accounts will not include accounts established under any Uniform Transfers to Minors Act or Uniform Gifts to Minors Act, estate accounts, trust accounts, fiduciary accounts, retirement accounts (401k, IRA, etc.), custodial accounts, IOLA accounts, basic banking accounts, any savings accounts, any account in the name of a child under 18 years of age, any account that has a power of attorney designated on it, or accounts on which the signature of more than one joint owner is required to process transactions, unless all owners authorize BerkBillPay transfers by only one person. Only one BerkBillPay account per household is allowed.
An eligible checking account is defined as any business checking account that a customer maintains with us that is approved by us for access to HamsaOnline®. Not all business checking accounts are eligible for HamsaOnline®. An eligible account must be a business checking account on which the customer has signatory authorization. Eligible accounts will not include accounts established as estate accounts, trust accounts, fiduciary accounts, IOLA accounts, any savings accounts, or accounts on which the signature of more that one joint owned is required to process transactions, unless all owners authorize BerkBillPay transfers by only one person. Only one BerkBillPay account per business is allowed.
Return to TopYou must have a HamsaOnline online banking account to use BerkBillPay . You can then access BerkBillPay when you log on to HamsaOnline® and will be directed to an enrollment page for completion.
Return to TopThere is no charge for consumer bill payment transactions.
There is no charge for business bill payment transactions.
Return to TopThe following is a list of system and browsers that are classified as “Certified” and “Supported” for BerkBillPay. While BerkBillPay functions properly with other browser and platform combinations, we recommend those listed below.
Microsoft Windows
• Internet Explorer 7.0 (Windows XP, Windows 2000, & Windows 98)
Macintosh
• Safari 4.0
Browser Options
JavaScript must be enabled for the application to function properly.
Screen Resolution
• 800 x 600 VGA or 1024 x 768 VGA
• Windows Display Properties Settings should be 96 dpi (Windows default)
• Browser text should be Medium
Yes, The BerkBillPay service, offered in association with CheckFree, uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection. The system also uses 128-bit encryption to make your information unreadable as it passes through the Internet.
Return to TopIf you have questions or need help using the system after you are enrolled, please call BerkBillPay Customer Service.
1-888-918-7661
24 hours a day, 7 days a week, 365 days a year.
1-866-820-8030
24 hours a day, 7 days a week, 365 days a year
